5. Late arrival

5.1 Members are encouraged to arrive and complete check-in at least five ( 5 ) minutes before the scheduled class start time.

5.2 A grace period of up to five ( 5 ) minutes after the scheduled start time will be allowed. Once five minutes have elapsed, the Member will not be permitted to enter the class.

5.3 Late entry may disrupt the class flow, affect other Members and prevent the instructor from providing the necessary briefing, preparation or safety guidance.

5.4 A Member who is refused entry because of late arrival will be treated as a No-Show. For an unlimited-access group class, one ( 1 ) strike will apply. For a credit-based class, the full session credit will be used and forfeited.

5.5 The instructor or MORROW team may refuse entry earlier where reasonably required for safety, where essential instructions have concluded, or where admitting the Member would materially disrupt the class.

6. Booking suspension

6.1 A booking suspension restricts advance bookings and waitlist access for unlimited-access group classes during the applicable suspension period.

6.2 During a booking suspension, the Member may continue to use the gym, other MORROW facilities and credit-based services or classes, subject to the applicable membership terms and booking rules.

6.3 The Member may enquire with the on-site team regarding same-day availability for an unlimited-access group class. Any admission remains subject to capacity, operational requirements and the instructor’s discretion.

7. Waitlist policy

7.1 Where a waitlist applies, MORROW may automatically offer or assign an available place in accordance with the booking system settings.

7.2 Where a place becomes available less than eight ( 8 ) hours before the class starts, the Member may be required to accept the place within the time frame stated in the notification.

7.3 Declining or failing to accept an offered waitlist place will not result in a strike or other penalty.

7.4 Once a waitlist booking is confirmed, the standard cancellation, attendance and late-arrival rules apply.

8. Exceptional circumstances

8.1 MORROW may waive a penalty, reinstate a credit or remove a strike in reasonable exceptional circumstances, including a medical or family emergency, significant travel disruption, a technical booking-system issue or another circumstance approved by MORROW.

8.2 Any exception will be considered individually and may require reasonable supporting information. An exception granted in one case does not create an entitlement or precedent for another case.

9. MORROW cancellations and policy administration

9.1 MORROW may cancel a confirmed group class at least twenty-four (24) hours before the scheduled start time where there are insufficient participants, subject to the applicable Terms of Use.

9.2 MORROW may impose additional reasonable restrictions or review membership privileges where there is repeated booking abuse, excessive non-attendance or conduct that materially disrupts fair member access or operations, subject to the applicable membership terms and law.

9.3 MORROW may amend this policy from time to time. We will give reasonable advance notice of any material change unless an earlier change is reasonably required by law, safety, security or urgent operational requirements. Changes will apply prospectively from the stated effective date and will not result in any change in fees or material reduction in core entitlements stated in an accepted quotation during the current Membership Term without the Member’s written agreement, except where required by law.

10. Definitions

10.1 “Late Cancellation” means a cancellation made less than eight ( 8 ) hours before the scheduled class or service start time.

10.2 “Member” means an individual holding an applicable MORROW membership or booking entitlement.

10.3 “No-Show” means failure to attend a confirmed booking, including refusal of class entry under the late arrival rules in Section 5.

10.4 “Strike” means a booking penalty recorded against an unlimited-access group-class booking under Section 4.