Terms & Conditions
MORROW CUSTOMER TERMS OF USE
Morrow Health Pte. Ltd. (UEN 201943415D) operates wellness and lifestyle centres (“Premises”) under the “MORROW” brand (collectively referred to as “MORROW”, “us”, “we” or “our”, as the case may be), which owns the https://morrow.health/ website and/or any other related websites, members portals, the MORROW™ mobile application (such as for iPhone or Android), its various functionalities and its content (the “Site”).
The purpose of the Site is to provide services such as fitness, nutritional, wellness or lifestyle information, a platform for online reservations and purchases of activities, classes, experiences and/or products made available by or through us on the Site and/or at the Premises operated by us or other third parties (collectively, the “Venues”), and answer inquiries from customers and potential customers (“you” or “your”) (collectively, the “Services”).
Terms of Use
These terms and conditions (the “Terms”) govern your access to and use of the Site and the Services, and create a legally binding contract between MORROW and you. These Terms only apply to the Site and the Services made available by or through us on the Site and/or at the Venues. Other sites or premises owned or operated by the MORROW group companies may have their own terms and conditions. By continuing to use the Site, you accept these Terms as is, including any changes that may be made to them from time to time. If you do not wish to be bound to these Terms, your only option is to cease using the Site and the Services. You are responsible for all telephone and/or Internet service provider charges you incur as a result of accessing the Site.Site User Requirements
The Site is intended for users 18 years of age and older. By accessing and/or using the Site and the Services, you represent that you are: (1) 18 years of age or older; (2) of legal age to use the Site; and (3) of legal age to enter into a binding contract as it relates to these Terms.You agree that the information you provide to us at sign up and at all other times will be true, accurate, current and complete and that you will keep this information accurate, complete and up-to-date at all times. When you sign up, you will be asked to create a password. You are solely responsible for all activity that occurs under your account, including any activity by unauthorised users. To access and use the Site you must have access to the Internet and may be required to download the MORROW™ mobile application to use some or all of the features. You are solely responsible for providing your own access (e.g., computer, mobile device, Internet, etc.) to the Site and Services (where applicable).
The availability of all or part of the Site and/or Services may be limited based on geographic, age, or other criteria as we may establish from time to time. You understand and agree we may disallow you from using or accessing the Site and/or the Services, or may terminate your membership at any time based on these criteria.
You are responsible for maintaining the confidentiality of any account information needed to reserve or purchase the Services and agree to notify MORROW if this access information is lost, stolen, or otherwise compromised. You are responsible for all activities that occur under your account.
Where required, MORROW reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons using the Venues or any facilities. MORROW has the absolute discretion to deny any service if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to MORROW. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms or for false, fraudulent or unauthorised purposes.
ACCESS TO OUR SITE IS NOT PERMITTED FROM OTHER JURISDICTIONS. THESE TERMS ARE ONLY APPLICABLE TO USERS IN SINGAPORE. THE SITE IS NOT AVAILABLE TO ANY USERS SUSPENDED OR REMOVED FROM THE SITE. BY USING THE SITE, YOU REPRESENT THAT YOU ARE A RESIDENT OF SINGAPORE, AT LEAST 18 YEARS OLD AND HAVE NOT BEEN PREVIOUSLY SUSPENDED OR REMOVED. THOSE WHO CHOOSE TO ACCESS THE SITE DO SO AT THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS WHICH APPLY TO YOU.
Additional Terms
By using this Site to make reservations or purchases for certain products and services offered by us or third parties, you agree to be bound by all of our and any applicable third parties’ terms and conditions, privacy policies and any other FAQs, policies, code of conduct that may apply. In connection with making such reservations and purchases, you may have to leave the Site and go to sites maintained by such third parties.Online reservations and purchases for products and services at MORROW Medical are handled by Longevity & Lifestyle Medical Pte. Ltd. (UEN 202244817Z) (“MORROW Medical”). When making reservations and purchases through the Site maintained by MORROW, you will be bound by the MORROW Medical’s additional terms (https://www.morrowmedical.sg/terms-and-conditions) such as membership, service charges, taxes and deposits, and policies regarding cancellation and refunds (where applicable).
Our Privacy Statement, which can be viewed at https://morrow.health/privacy-statement, are incorporated in these Terms by reference. By providing your information or creating an account, you agree that MORROW and MORROW Medical may contact you by email, direct mail, telephone or text messages at any of the addresses or phone numbers, as applicable, provided by you or on your behalf, including for marketing purposes. You may opt-out of marketing emails via the provided unsubscribe link or otherwise opt-out by contacting us at any time.
Data Transfer
As we operate via overseas service providers or applicable third parties, it may be necessary to transfer your information to a country outside of the country where it was originally collected or outside of your country of residence or nationality. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with our Privacy Statement.Changes to Terms and Conditions
MORROW reserves the right to change these Terms at any time without notice to you, except where such notice may be required by applicable laws, depending upon the nature of the changes made. By using the Site subsequent to any change of these Terms, you agree to be bound by such change.Unless we provide a delayed effective date, all amendments will be effective upon posting of such updated Terms. Your continued access to or use of the Site and Services after such posting constitutes your consent to be bound by the Terms, as amended.
MORROW Platform Membership Terms
The MORROW public website and/or members portal and/or Mobile Application (collectively, the “MORROW Platform”) enables consumers to reserve, schedule, purchase, access and attend a wide range of fitness, recreational and wellness products and services offered and/or operated by us or other third parties at the Venues. You agree to be bound by the following membership terms and any other such terms that may be published or communicated to you from time to time:Membership Options. There are a number of ways to participate in the Services through the MORROW Platform, such as various membership packages (“Membership”), promotional offers and one-off purchases. These options consist of different services and features and may be subject to additional and differing conditions, prices, policies and limitations. We reserve the right to modify, terminate or otherwise amend our offered options and plans at any time in our discretion. We may but have no obligation to permit non-members to access certain Services, content or features for a cost or at no cost from time to time. We make no commitment on the quantity, availability, type or frequency at which such Services, content and features will be available to non-subscribers and may modify, discontinue, remove or suspend access at any time and for any reason in our sole discretion.
Membership Account. To enjoy full access to the Site, Venue and the Services, you will need to sign up for a membership account and pay a non-refundable membership fee (“Membership Fee”) for the relevant membership package selected. If you are a guest, you will also need to sign up for a membership account in order to gain access to the Site, Venue or Services for the relevant period. Unless as expressly set out herein or in any other terms or FAQs published on the Morrow Platform, your membership will commence on, the date full payment of the membership fee is received by us, or where physical access to the Venue has not yet commenced, on the date physical access to the Venue is first granted. You are able to make online reservations and purchases once you have signed up for a membership account. Your account is personal to you and you agree not to create more than one account. You cannot transfer or gift Credits to third parties or allow third parties to use your account, including other MORROW Platform users. You must not use or exploit the Site and/or Services for non-personal or commercial purposes. You understand and agree that we may take actions we deem reasonably necessary to prevent fraud and abuse.
Membership Packages Payments. You may opt for an upfront annual payment or monthly instalment payment plan of your Membership Fee via a valid Payment Method. You must provide us with a current, valid, accepted method of payment (“Payment Method”). We shall have the sole discretion to update the accepted methods from time to time. Unless we otherwise communicate a different time period to you at the time of sign up or otherwise, each billing cycle is either on a monthly or annual basis (a “Membership Cycle”). Your Membership Fee will be up for renewal at the end of each Membership Cycle. Prior to your Membership Cycle expiry, MORROW will contact you regarding the renewal of your membership. This will continue for each subsequent Membership Cycle unless your Membership is cancelled or terminated.
Use of Credits. Depending on the membership package you choose and purchase, you may be allotted service-specific credits to be used solely to make online reservations and purchases during each Membership Cycle (“Credits”). You can choose how you use your Credits across the various Services made available on the Site, unless there are specific limitations or restrictions communicated to you.
Expiry of Credits. Credits for each service expire at the end of each Membership Cycle, meaning that any Credits for each service you do not use during the applicable Membership Cycle will not roll over into future Membership Cycles, unless we expressly communicate otherwise. You can check the time period left in each Membership Cycle in your MORROW Platform account. If your Membership is cancelled or terminated, all unused Credits, including both current Membership Credits and any rollover Credits, will expire immediately. There will be no refund or payment for any unused amount. In order to use any Credits, you must have an active, paying membership account.
Credits and purchased items are non-transferrable and cannot be exchanged. Credits and purchased items have no cash value or any other value outside of the MORROW Platform and are not redeemable for cash. You may not transfer, trade, gift or otherwise exchange any Credits and purchase items with any third parties including any users of the MORROW Platform.
Credit Allocation. The number of Credits needed to book a particular Service will vary and is determined based on a variety of factors, including but not limited to the nature of the service, time of day, equipment, facilities, pricing and popularity. Certain Venues such as services provided by MORROW Medical or other service providers may require more Credits for its Services offered. MORROW reserves the right to change the number of Credits you receive, the number of reservations you can make and other requirements.
Services Availability. MORROW does not guarantee the availability of the Services and its availability may change over time and at any time (including during the course of any given Membership Cycle). The type, quantity, Credits, allocation and availability of Venues, activities and classes, and other inventory offered, are determined by us in our sole discretion.
Online Services. We may allow you to access to a variety of audio or video Services from your computer or mobile device, via live stream and/or on demand. To access these online Services, you need to comply with certain technical and hardware requirements. The recommendations and goals provided through these online Services may not be right for you and it is solely your responsibility to make sure that you participate in the manner and at the intensity level that is right for you. If you participate in a group activity or class, you consent to your personal data and if applicable, confidential medical information, including sensitive health information, being shared, displayed and shown to other users participating in the said group activity or class. Otherwise, you will need to inform us or the service provider prior to the commencement of the said group activity or class.
Non-Membership Purchases. We may permit you to purchase certain Services through the Site, in addition to your Membership or without having a Membership. You acknowledge and agree that these Terms apply to any such purchase you make, and you will be responsible to pay the applicable fees, which may change from time to time.
Co-Memberships. We may permit you to sign up for a co-membership that provides you with a membership to MORROW as well as a membership to MORROW Medical, a third party Venue or other such third party service provider (“Venue Membership”). If you sign up for a co-membership, you will be subject to these Terms as well as additional terms applicable to the Venue Membership. You understand and agree that we do not own, operate or control the Venue Membership and is not responsible for the Venue Membership, which is provided entirely by the MORROW Medical, the applicable Venue or such third party service provider.
Reservations in Good Faith. You agree that you will make only legitimate reservations or bookings in good faith for use by you and not for other purposes, including without limitation, reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties including online agents, third-party owned websites, or travel agents. Such unauthorised resale, posting, advertising or marketing on third-party websites, or making speculative, false or fraudulent reservations or purchases may result in suspension or termination of your account and reservations or purchases (as the case may be).
If you have any questions about your membership and services, please contact us at:
General enquires - enquiries@morrow.health
Sales - sales@morrow.health
Contact number - +65 8982 9000 (Call / WhatsApp – with effect March 2nd, 2026)
MORROW Platform Payment Terms
Applicable Fees. In addition to any membership fees, you authorise us to charge you any other fees you may incur in connection with your use of the Site, Venue and the Services, such as any applicable sign-up fee, taxes and cancellation or late fees, as explained below. Even if you do not use the membership or access the Site, Venue and/or Services, you will be responsible for Membership Fee and any other applicable fees until you cancel your Membership, or it is otherwise terminated.
Billing. By making payment for your first membership package, you authorise us to charge you for your initial Membership Cycle. We will contact you towards the end of your Membership Cycle regarding the renewal of your Membership. If you agree to renew your Membership, we will charge you your Membership Fee using the Payment Method at the applicable rate (which we reserve to change from time to time) for the next Membership Cycle. You acknowledge that the fees payable for each Membership Cycle may vary due to applicable promotional offers and/or changes to a different membership package.
Membership Cycle. When you sign up and purchase a membership package, the first Membership Cycle will be billed immediately. Unless we expressly communicate otherwise, you will be billed on the same date each month (in the case of payment on a monthly basis) or year (in the case of payment on an annual basis upon renewal). We reserve the right to change the timing of billing (and if we do, we will pro-rate the amounts we charge, as appropriate). In the event your paid membership commenced on a day not contained in a given month, we may bill your Payment Method on another day in the applicable month, or on such other date as we consider appropriate. Your Membership Cycle may change due to changes to your Membership such as changes to a different membership package.
Cancellation of Reservation. The cancellation policy of any reservation and purchase may vary depending on the membership package, service / product offering, or other criteria we may communicate to you from time to time. The cancellation policy will normally be provided to you along with the confirmation of your reservation. Any cancellation of yo ur reservation of the Services through the Site must comply with the cancellation policy applicable to the reservation and the Venue. Notwithstanding the foregoing, it is our standard cancellation policy that in the event of a cancellation of your reservation of any Service less than 12 hours prior to the start time of the Service, or in case you fail to show up without a valid reason, it will be deemed as a used credit or a nonrefundable paid service. In the event of a cancellation of your reservation more than 12 hours prior to the start time of the Service, there will be a return of the credit used to your account.
Cancellation of Membership. To notify us of a cancellation, you must send an email to us at enquiries@morrow.health (note that social media message, in-person conversations, text or phone call will not suffice) which details your name, email we have on file for you, cancellation date request and reason for cancelling. Once your membership is cancelled, you will lose any existing Credits, the right to access any or all Site content and features, and you will not be able to make reservations or purchase the Services until you sign up or purchase a new membership package. We reserve the right to charge a cancellation fee and any associated service fees, taxes and other charges as required by applicable laws to your Payment Method. There is a 5-working day cooling off period to seek a full refund of any payment made before the provision of any Services to you (“Cooling Off”) that begins, on the date of payment or, where access to the Premises has not yet commenced, on the date physical access to the Premises is first granted. You may terminate your Membership by delivering written notice to the email address mentioned above. The following charges are non-refundable in the event the Cooling Off period has expired:
all deposits paid;
all used Credits / services; and
any fees paid to third parties (such as payment processing fees).
For special rate product offers, additional cancellation terms published on the offer booking page will apply. In the event of any inconsistency or conflict between the special rate product offer terms and the standard terms, the special rate product offer terms shall prevail.
Refunds. Generally, our fees (including any trial or promotion fees, administration fee and deposits paid) are non-refundable unless we specifically communicate otherwise at the time of purchase. However, we will provide a refund to members for their current prepaid membership period only in the following circumstances: (i) if you are cancelling your membership and request a refund within 5 working days of the date of your first payment for your membership or (ii) if your membership is cancelled prior to the end of a period for which you have incurred a charge, due to your relocation, disability or death; provided, however, in each case we reserve the right to charge a fee to cover the cost of any Services or other services or products you may have used or received prior to your cancellation and to ask for proof of such changed condition, to the extent permitted by law.
Price Changes. We reserve the right to adjust pricing at any time. Unless we expressly communicate otherwise, any price changes to your membership will take effect on your next Membership Cycle upon notice communicated through a posting on the website, push notification via the MORROW™ mobile application, update on our social media platforms or such other means as we may deem appropriate from time to time, such as via your email.
Payment Methods. You must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to MORROW. You may choose to save your credit/ debit card details in your account for future use. This is optional and will expedite your future reservations and purchases made via the Site. The collection of your credit/ debit card details is subject to our Privacy Statement. It is your responsibility to update your credit/ debit card details on your account. You may update your Payment Method information by signing in to your account and updating it under your account settings. If a payment is not successfully settled by the due date, due to insufficient funds or otherwise, you will remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method or any other payment method you have provided, as it may be updated, including in the event you attempt to create a new account, reactivate the unsettled account or sign up for a new account. This may result in a change to your payment billing dates. If we cannot charge your account, we reserve the right, but are not obligated, to suspend and/or terminate your access to our Site, the Services or any portion thereof. If your credit/ debit card is invalid or has expired, you may not be able to complete your reservation or make any purchases.
Warranty. By providing your credit/ debit card information, you represent and warrant that (i) you are legally authorised to use the credit/ debit card you provided; (ii) you authorise us to charge you in full for all charges incurred by you (including in your capacity as an invited guest (if applicable)) or charged to your account for all products and services purchased by you and any damage or loss caused by you and your guest during your visit at the Venues (including without limitation, damage to any equipment, facilities and property); (iii) you authorise us to charge you in full the prepayment or advance purchase at the time of reservation; and (iv) you authorise us to charge any cancellation charges to your Payment Method.
Disclaimer. While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees and officers harmless and release us from any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software and any other unlawful interference of the Site’s operating system or unauthorised access by third parties.
Fees Charged by Venues. In addition to fees we charge, the Venues may also charge equipment or other amenity fees that you will be responsible for directly. Further, the MORROW Platform only gives you access to the Services for which you signed up on the Site (and at the specified time and location). The Venue may charge additional fees for your access and use of other products, services, equipment and facilities.
Third Party Fees. You are also responsible for all third-party charges and fees associated with accessing and using the Site and/or the Services, including fees such as internet service provider fees, telephone and computer equipment charges, sales tax and any other fees necessary to access the Site and/or the Services.
Offers and Promotions
Trials and other promotions
MORROW may offer a trial membership that includes access to the MORROW Platform during the applicable trial period (“Trial”). The Services, content and features available during your Trial may differ from those available during subsequent Membership Cycles. Trials will have the duration and price communicated at the time you sign up. Unless otherwise communicated, a trial begins at the moment of sign up (even if you do not use any Credits or reserve / purchase any Services) and ends at 23:59 hour SGT on the last day of the trial (for a one-week trial, this would be the same weekday of following week). If you cancel your Trial, your cancellation will be processed and your Trial period will end immediately, your Credits will expire, and your upcoming reservations will be cancelled, unless we communicate otherwise. Customers that cancel and do not convert to a regular membership may not attend any Services after the end of the trial membership period (even if the use any Credits or reservation / purchase of any Services occurred before the end of the applicable trial period). Trials may be redeemed as described in the specifics of the promotion and may be subject to additional terms. Trials are not transferable, may not be combined with other offers or redeemed for cash and are void where prohibited. You understand and agree that unless we expressly communicate otherwise, Trials are available only to new users that have never had an account before and there is only one Trial permitted per user and it is a violation of these Terms to sign up for a Trial if you have signed up for an account or trial in the past or to have more than one account or trial at the same time. MORROW reserves the right, in its sole discretion, to determine your eligibility for a Trial and to prevent you from signing up for a Trial or to terminate your promotional subscription. If your Trial is terminated for any reason, you agree that you will not be eligible for a refund.Other Promotions
We, MORROW Medical and our third party service providers may offer discounts and other promotions from time to time, and such discounts and promotions are subject to additional terms and conditions that we or such applicable third parties may provide.Use of the Venues and facilities
All users of the Venues or any facilities to must abide by any additional terms such as FAQs, code of conduct, policies or other rules imposed by us or applicable third parties . MORROW and the Venue providers reserve the right to refuse admittance to or remove persons from the Venues or suspend use of any facilities for failure to comply with such additional terms.
We reserve the right, at our sole discretion, to terminate, restrict, or suspend your access to the Venues or any facilities at any time, without any liability to you or any other person, for any reason including but not limited to operational needs or unforeseen circumstances.
MORROW reserves the right to cancel your reservation and release your reservation to use and access the Venues or any facilities if you do not arrive within 20 minutes after the start time.MORROW reserves the right to cancel your reservation 24 hours prior to the start time if there are insufficient persons attending any Services which you have reserved.
You are deemed to agree to the liability waivers and terms of individual Venues. Your participation in any Services may be subject to addition policies, rules or conditions of the applicable Venue and you understand and agree that you may not be permitted to reserve or participate in the services if you do not comply with these Terms or the policies of the Venues or as otherwise determined by a Venue. If you have questions about a Venue’s waiver or other terms, please refer to the applicable third party Venue’s website or contact the Venue directly.
You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash to the Venues and you do so at your own risk. Please ensure that all items of value are always stored securely and not left unattended. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the Venues. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the last Membership Cycle bill you paid to us, to the extent permitted under the applicable laws.
Intellectual Property
Other than the exceptions specifically referenced in these Terms, all content on the Site is the property of MORROW or the referenced third party, or is licensed and/or used with permission by MORROW including, but not limited to, all proprietary information, content and materials, such as text, data, documents, messages, pictures, images, video, audio, graphics, links, icons, logos, designs, copyright, patents, trademarks, get-up, logos, trade names, software codes and technologies or other electronic files (collectively, “Site Content”). No licence is granted in respect of those intellectual property rights. Your use of the Site does not grant, transfer to or confer upon you any right, title or interest in the Site Content.
The owners of Site Content are intended beneficiaries of this Agreement and shall have the right to enforce this Agreement against you.You agree that you will not use the Site Content in any way whatsoever except for use of the services available on the Site in compliance with the Terms. The Site may only be used for personal and non-commercial purposes. You must not print, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, store, display in public, sell, licence, reverse engineer, decompile, or disassemble the Site Content without the prior written consent of MORROW, save and except to the extent permitted by copyright laws and/or for the downloading and printing of the Site Content for personal record-keeping purposes only.
You must also not engage in any conduct that infringes, violates or misappropriates any intellectual property rights of MORROW or any other party, and such infringement, violation or misappropriation shall amount to a breach of the Terms.
No permission or authorisation is granted to you to use, or permit others to use our icons, site addresses, or any other means to hyperlink other Internet sites with any page in the Site unless specifically permitted by us in writing.
You can send your comments, suggestions, ideas, or feedback concerning the Site or any of the services made available to you on the Site or to our staff at any physical locations (“Feedback”). You agree that if you provide any Feedback to us, we will own all right, title and interest in and to the Feedback, even if such Feedback is provided in confidence. We will be entitled to use the Feedback without restriction. You irrevocably assign to us all right, title and interest in and to the Feedback and agree to provide us with any assistance we may require to document, amend and maintain our rights in any Feedback.
We and/or the owners of any Site Content may, from time to time, remove any content from the Site without notice and liability to you.
Links to Other Sites
The Site may contain information on or links to third party websites (whether through hyperlinks to third party websites or otherwise) that are subject to the relevant terms and conditions of the third party owners. These links are provided solely for your convenience and do not indicate, expressly or impliedly, any guarantee, endorsement or recommendation by us for the linked websites or the products or services provided at those websites. Please note that we are not responsible for the content of such websites or for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Your access to any such websites is at your own risk and we advise you to check the terms and conditions and privacy policies of those other websites before using them and disclosing your personal data.
If you click on these links, you will leave the Site. If you access the linked sites, you will be subject to the terms of use and other policies applicable to those linked sites. You visit the linked sites at your own risk and should consult the linked websites’ policies. Occasionally when linking to another website, you may still see the Site’s logo or frame. This is to provide you with a seamless experience when visiting the Site. In such cases, you are no longer on the Site and you should only link to a third party website if you are willing to accept responsibility for and the risks associated with, use of that website. You will always know what website you are on by checking the location bar within your browser.Prohibited Conduct
The following conduct is strictly prohibited in connection with accessing or using the Site:Harass, threaten, stalk, disrupt or defraud users, members or staff of MORROW or the Venues or any other person, or otherwise create or contribute to an unsafe, harassing, threatening or disruptive environment;
Act in a deceptive or fraudulent manner by, among other things, impersonating another person or access another user’s account or signing up for more than one account;
Share your account information including passwords with any third party or encourage any other user to do so;
Permit third parties to use any services booked under your own membership, including other users;
Reserve or cancel any services directly with a Venue, rather than through the Site;
Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, use for commercial purposes or otherwise exploit any portion of the Site or the Site Content;
Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights or notices from any portion of the Site or the Site Content;
Upload material (e.g. virus) that is damaging to computer systems or data of MORROW or users of the Site or otherwise use the Site in any manner that could damage, disable, overburden, or impair it or interfere with any other party’s use and enjoyment of the Site;
Upload material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others;
Upload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate content;
Decompile, reverse engineer or disassemble the Site, in whole or in part, except as may be permitted by applicable law;
Link to, mirror or frame any portion of the Site;
Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Site or unduly burdening or hindering the operation and/or functionality of any aspect of the Site;
Attempt to gain unauthorised access to or impair any aspect of the Site and/or MORROW’ computers, servers or networks, and/or any computers or systems used by other users of the Site, including but not limited to, circumvent Site security features or interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site;
Download any software from the Site unless such process is required and approved by MORROW as part of using the Site;
Impose an unreasonable or disproportionately large network strain or denial-of-service attack on, or engage in any behaviour that disrupts the operation or performance of, the Site or MORROW’ computer and/or network infrastructure;
Hack into or gaining unauthorised access to protected areas of the Site and/or MORROW’ computers, servers or networks, and/or any computers or systems used by other users of the Site, including but not limited to, circumventing Site security features;
Make unsolicited offers, advertisements, proposals, or send junk mail or “spam” to users;
Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Site, any features that prevent or restrict use or copying of any content accessible through the Site, or any features that enforce limitations on the use of t he Site or the Site Content;
Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site;
Modify the Site in any manner or form, nor to use modified versions of the Site, including (without limitation) for the purpose of obtaining unauthorized access to the Site;
Use any robot, spider, scraper, or other automated means to access the Site and data for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site;
Use the Site for or in connection with any purpose that is unlawful or prohibited by these Terms; and/or
Violate or encourage anyone else to violate, any applicable laws or regulations.
Suspension or Termination by MORROW
If you fail to comply with these Terms, without prior notice and without any liability to you or any other person, we reserve the right to take all or any of the following actions:cancellation or modification of your reservation(s) or transaction(s);
issuance of a warning to you;
termination, restriction or suspension of your use of or access to any or all part of the Site and the Services, and/or bar any further access to your account information and the Site / Services. This includes the right to terminate or modify any membership prior to the end of any pre-paid or committed period;
commencement of legal action against you; or
disclosure of information about you to law enforcement authorities as we may determine in our sole discretion.
The above is not exhaustive. We may take any other action in our absolute discretion.
We shall have no liability for, and you shall have no recourse for, any such termination or deactivation, except as set forth in the following sentence. If you are a member, then upon any such termination by us without cause, as your sole recourse, we will issue you a pro rata refund of the prepaid portion of your membership fee applicable to future unused services (less any fees or costs for services already used).
For completeness, if we determine that you have failed to comply with these Terms or otherwise engaged in illegal or improper use of your membership, Venues, Services and/or the Site, you will not be entitled to any refund and you agree that we will not be responsible to pay any such refund. You agree that we and our third party service providers will not be liable to you or any third party for any termination or modification to the service regardless of the reason for such termination or modification. You acknowledge that your only right with respect to any dissatisfaction with any modification or discontinuation of service made by us is to cancel or terminate your membership. If we delete your account for these reasons, you may not re-register for or use the Site and/or Services under any other user name, email, payment method or profile. We may block your access to the Site to prevent re-registration.
MORROW reserves the right in its sole discretion, without notice and reason, to refuse service, remove or edit content on the Site, cancel orders or reservations, disable the Site and any or all of its features, or terminate your membership and access to the Site. This includes the right to not give any effect to any reservation or orders you make through the Site. You agree that MORROW is not liable to you or any other third party for these actions.
Indemnity
You agree to indemnify and keep us, our parent company, subsidiaries, affiliates, officers, directors, representatives, employees and agents indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) arising out of or in connection with your misuse of the Site, Services, violation of these Terms, violation of applicable laws, violation of the rights of any other person or entity, or any breach of your representations and warranties set forth in these Terms.Disclaimer of Warranties; Limitation of Liability
YOUR USE OF THE SITE IS AT YOUR OWN RISK. MORROW MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE OR ANY SERVICES OFFERED THROUGH THE SITE. MORROW EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.THE MATERIALS AND CONTENT PROVIDED ON THE SITE ARE FOR GENERAL INFORMATION ONLY AND NOTHING IN THE SITE CONTAINS PROFESSIONAL ADVICE OR ANY BINDING COMMITMENT UPON US IN RELATION TO THE ACCURACY, RELIABILITY OR AVAILABILITY OF THE PRODUCTS AND SERVICES ON OFFER OR PROVIDED BY US.
MORROW DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT ON THE SITE WILL BE ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS, OR SECURE. MORROW IS NOT LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR SYSTEMS AS A RESULT OF OTHER THIRD-PARTY BEHAVIOR. THE SITE, INCLUDING ANY GOODS OR SERVICES PROVIDED THROUGH THE SITE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE" BASIS.
ALL IMAGES ON THIS SITE WERE CORRECT AT THE TIME THEY WERE PRODUCED AND ARE INTENDED ONLY TO GIVE A GENERAL IMPRESSION OF OUR PREMISES, THEIR FEATURES, FACILITIES AND SERVICES. THE CLIMATIC OR ENVIRONMENTAL CONDITIONS DEPICTED IN THE IMAGES ARE THOSE PREVAILING AT THE TIME THESE IMAGES WERE CREATED. THESE CONDITIONS MAY VARY FROM TIME TO TIME AND MAY NOT REPRESENT ACTUAL CONDITIONS AT ANY LOCATION AT ANY GIVEN TIME. INDIVIDUAL FEATURES OF OUR PREMISES, THEIR FEATURES, FACILITIES AND SERVICES DEPICTED HERE MAY ALSO BE SUBJECT TO CHANGE WITHOUT NOTICE. THESE IMAGES SHOULD NOT BE CONSTRUED AS REPRESENTATIONS OF ANY KIND AND ARE NOT INTENDED TO FORM PART OF ANY CONTRACT OR WARRANTY AND NO PERSON MAY RELY ON THEM FOR ANY SUCH PURPOSE.
YOU ACKNOWLEDGE THAT YOUR ACCESS TO THE SITE ON YOUR DEVICE(S) DEPENDS ON THE MOBILE NETWORK CARRIER OR INTERNET. YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY DELAYS, INTERRUPTIONS OR SUSPENSION OF THE SERVICES AVAILABLE THROUGH THE SITE WHICH ARE CAUSED BY THE FAILURE OF NETWORK CONNECTIVITY. YOU ALSO AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY MALFUNCTIONS, FAILURES, DIFFICULTIES, OR LOST, STOLEN OR MISDIRECTED MESSAGES, TRANSMISSIONS OR ENTRIES, OR THE SECURITY OF ANY COMMUNICATIONS ENTERED BY YOU. TO THE FULL EXTENT PERMITTED BY LAW, WE SHALL NOT BE RESPONSIBLE FOR INJURY, LOSS OR DAMAGE TO YOUR DEVICE(S), OR INTERCEPTION, USE OR DISCLOSURE OF CONFIDENTIAL INFORMATION (SUCH AS CREDIT/DEBIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION), ARISING OUT OF YOUR USE OF THE SITE OR ANY SITES LINKED OR ASSOCIATED WITH THE SITE.
BY USING THIS SITE OR PLATFORMS OWNED OR OPERATED BY THIRD PARTIES OR ACCESSING INFORMATION PROVIDED BY MORROW OR THIRD PARTIES, YOU ACKNOWLEDGE THAT THERE MAY BE TECHNICAL INACCURACIES, TYPOGRAPHICAL ERRORS OR MISTAKES IN THE INFORMATION DISPLAYED OR OTHERWISE PROVIDED INCLUDING BUT NOT LIMITED TO PRICING, AVAILABILITY OR OTHER REQUIREMENTS. NEITHER MORROW NOR SUCH THIRD PARTIES ASSUME RESPONSIBILITY OR LIABILITY FOR ANY SUCH INACCURACIES, ERRORS OR MISTAKES NOR BE OBLIGED TO HONOUR RESERVATIONS OR PURCHASES BASED ON SUCH INACCURACIES, ERRORS OR MISTAKES. MORROW RESERVES THE RIGHT TO MAKE CHANGES, CORRECTIONS, CANCELLATIONS AND/OR IMPROVEMENTS TO INFORMATION DISPLAYED ON THIS SITE OR OTHERWISE PROVIDED ON SUCH OTHER THIRD PARTIES’ PLATFORMS, AT ANY TIME WITHOUT NOTICE, INCLUDING CONFIRMED RESERVATIONS BASED ON SUCH INACCURACIES, ERRORS OR MISTAKES IN THE INFORMATION PROVIDED OR DISPLAYED ON THIS SITE OR PLATFORMS OWNED OR OPERATED BY THIRD PARTIES.
YOU UNDERSTAND THAT THERE ARE CERTAIN INHERENT RISKS AND DANGERS IN EXERCISING AND THAT THE SERVICES YOU PURCHASE AND PARTICIPATE IN OFFER A RANGE OF ACTIVITY AND INTENSITY LEVELS. BY USING THE MORROW PLATFORM (INCLUDING BUT NOT LIMITED TO ATTENDING, PARTICIPATING IN OR USING GYM EQUIPMENT, FITNESS STUDIO FACILITIES OR SUCH OTHER WORKOUTS), YOU ACKNOWLEDGE AND AGREE, ON BEHALF OF YOURSELF, YOUR HEIRS, PERSONAL REPRESENTATIVES AND/OR ASSIGNS THAT YOU ARE AWARE OF THESE RISKS WHICH INCLUDE, BUT ARE NOT LIMITED TO, PROPERTY DAMAGE, ILLNESS, LOSS AND BODILY INJURY OR DEATH. YOU ACKNOWLEDGE THAT SOME OF THESE RISKS CANNOT BE ELIMINATED AND YOU SPECIFICALLY ASSUME THE RISK OF INJURY OR HARM.
YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY TO CONSULT WITH A MEDICAL, FITNESS OR HEALTHCARE PROFESSIONAL PRIOR TO USING ANY SERVICES (INCLUDING BUT NOT LIMITED TO RESERVING AND PARTICIPATING IN ANY SERVICES) DO NOT USE THE SERVICES IF YOUR MEDICAL, FITNESS OR HEALTHCARE PROFESSIONAL ADVISES AGAINST IT. IF YOU EXPERIENCE FAINTNESS, DIZZINESS, PAIN OR SHORTNESS OF BREATH AT ANY TIME WHILE EXERCISING, YOU SHOULD STOP IMMEDIATELY.
YOU ALSO UNDERSTAND AND AGREE THAT THE SITE OFFERS FITNESS AND RELATED INFORMATION THAT IS DESIGNED FOR INFORMATIONAL, EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. NOTHING STATED OR POSTED ON OR OTHERWISE AVAILABLE THROUGH ANY ASPECT OF THE SITE AND/OR A SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE ADVICE OF ANY MEDICAL, FITNESS OR HEALTHCARE PROFESSIONAL. YOU SHOULD NOT RELY ON ANY INFORMATION ON OR THROUGH THE SITE AND/OR SERVICES AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH OR FITNESS LEVEL, YOU SHOULD ALWAYS CONSULT A DOCTOR OR OTHER HEALTHCARE PROFESSIONAL. THE USE OF ANY OF THE CONTENT, RECOMMENDATIONS AND INFORMATION PROVIDED ON OR THROUGH THE SITE IS SOLELY AT YOUR OWN RISK.
IN NO EVENT WILL MORROW, ITS AFFILIATES OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR RELATED PARTIES, BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, ACTUAL, OR OTHER INDIRECT DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES EVEN IF MORROW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES, ARISING OUT OF ANY MATTERS OR CLAIMS YOU MAY RAISE RELATING TO THE SITE AND/OR PURCHASE OF, PARTICIPATION IN, AND/OR USE OF ANY SERVICES) INCLUDING BUT NOT LIMITED TO WITH RESPECT TO BODILY INJURY, PHYSICAL HARM, LOSS, ILLNESS, DEATH OR PROPERTY DAMAGE.
IN NO EVENT WILL THE COLLECTIVE LIABILITY OF MORROW OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR RELATED PARTIES, EXCEED THE GREATER OF SGD 50 OR THE AMOUNT YOU PAID TO MORROW, IF ANY, FOR THE APPLICABLE SERVICE OUT OF WHICH THE LIABILITY AROSE. IF ANY OF THE LIMITATIONS CONTAINED HEREIN ARE CONTRARY TO APPLICABLE LAW (SUCH AS, CONSEQUENTIAL, OR INCIDENTAL DAMAGES), MORROW’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW.
Marketing Communications
By using this Site, you consent to receiving direct marketing and promotional communications from us. Accordingly, we will send you either via emails, SMS messages, push notifications, telephone calls, post, or social media (e.g. Instagram and Facebook) marketing and promotional information that we think may be of interest to you. You may opt-out from receiving further marketing communications from us at any time by following the unsubscribe instructions contained in the marketing communications.Except as limited by our Privacy Statement or applicable laws, with respect to all communications you make to MORROW, such as through telephone calls or emails sent via the “Contact Us” link and including but not limited to Feedback or questions: (1) you have no right of confidentiality in your communications; (2) we have no obligation to protect your communications from disclosure and are free to reproduce, disclose and distribute your communications to others; and (3) we are free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
When you make a reservation, the applicable Venue partner will have access to certain information about you, such as your name and email address, so it can provide services to you, communicate with you regarding the Services you reserved and send you other communication that may be of interest to you such as marketing offers.
Governing Law; Dispute Resolution
Any disputes relating to these Terms, the Site and the Services are governed by, and will be interpreted in accordance with, the laws of the Republic of Singapore, without regard to any conflict of laws provisions. You irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the courts of the Republic of Singapore for any litigation or disputes arising out of or relating to the use of the Site, waive any objection to the venue of any such litigation or disputes in Singapore courts, and agree not to plead or claim in any Singapore court that such litigation brought therein has been brought in an inconvenient forum.Miscellaneous
If any part of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, it will not impact any other provision of these Terms, all of which will remain in full force and effect. The invalidity of any term is limited to the jurisdiction where such term was deemed to be invalid.No waiver of any of these Terms by MORROW is binding unless authorized in writing by an executive officer of MORROW. In the event that MORROW waives a breach of any provision of these Terms, such waiver will not be construed as a continuing waiver of other breaches of the same nature or other provisions of these Terms and will in no manner affect the right of MORROW to enforce the same at a later time. Further, in the event we choose to grant an exception to these Terms, any such exception is in our sole discretion and does not entitle you or anyone else to any exceptions in the future for similar circumstances.
In addition to any sections with specific language regarding survival, the proprietary rights, disclaimer of warranties, representations made by you, indemnities, and limitations of liability shall survive the termination of these Terms.
These Terms and any additional terms and conditions as incorporated herein as each may be amended from time to time, form the entire agreement between you and MORROW relating to the subject matter herein.
By clicking “CONFIRM PURCHASE,” “SUBMIT”, “DOWNLOAD”, “PLACE MY ORDER”, “I ACCEPT” or such similar links, it constitutes your agreement and intention to be bound by these Terms. You hereby waive any rights or requirements under any applicable laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of Credits by other than electronic means.
MORROW will in no way be liable for any delay or failure to perform any obligations contained in these Terms if such failure is due to circumstances beyond the reasonable control of MORROW, such as acts of God, outages, natural disasters, war, pandemics, industrial action, labour shortages or government acts.
Contact Us
If you need to contact MORROW for any reason not already specified in these Terms, please use the following contact information:
Email enquiries@morrow.health
Effective date: 09 January 2026