Terms and Conditions
MORROW CUSTOMER TERMS OF USE
MORROW Health Pte. Ltd. (UEN 201943415D) operates wellness and lifestyle centres (“Premises”) under the “MORROW” brand (collectively referred to as “MORROW”, “us”, “we” or “our”, as the case may be), which owns the https://morrow.health/ website and/or any other related websites, members portals, the MORROW™ mobile application (such as for iPhone or Android), its various functionalities and its content (the “Site”).
The purpose of the Site is to provide services such as fitness, nutritional, wellness or lifestyle information, a platform for online reservations and purchases of activities, classes, experiences and/or products made available by or through us on the Site and/or at the Premises operated by us or other third parties (collectively, the “Venues”), and answer enquiries from customers and potential customers (“you” or “your”) (collectively, the “Services”).
Terms of Use
These terms and conditions (the “Terms”) govern your access to and use of the Site and the Services, and create a legally binding contract between MORROW and you. These Terms only apply to the Site and the Services made available by or through us on the Site and/or at the Venues. Other sites or premises owned or operated by the MORROW group companies may have their own terms and conditions. By continuing to use the Site, you accept these Terms as is, including any changes that may be made to them from time to time. If you do not wish to be bound to these Terms, your only option is to cease using the Site and the Services. You are responsible for all telephone and/or Internet service provider charges you incur as a result of accessing the Site.Site User Requirements
The Site is intended for users 18 years of age and older. By accessing and/or using the Site and the Services, you represent that you are: ( 1 ) 18 years of age or older; ( 2 ) of legal age to use the Site; and ( 3 ) of legal age to enter into a binding contract as it relates to these Terms.
You agree that the information you provide to us at sign up and at all other times will be true, accurate, current and complete and that you will keep this information accurate, complete and up-to-date at all times. When you sign up, you will be asked to create a password. You are solely responsible for all activity that occurs under your account, including any activity by unauthorised users. To access and use the Site you must have access to the Internet and may be required to download the MORROW™ mobile application to use some or all of the features. You are solely responsible for providing your own access (e.g., computer, mobile device, Internet, etc.) to the Site and Services (where applicable).
The availability of all or part of the Site and/or Services may be limited based on geographic, age, or other criteria as we may establish from time to time. You understand and agree we may disallow you from using or accessing the Site and/or the Services, or may terminate your membership at any time based on these criteria.
You are responsible for maintaining the confidentiality of any account information needed to reserve or purchase the Services and agree to notify MORROW if this access information is lost, stolen, or otherwise compromised. You are responsible for all activities that occur under your account.
Where required, MORROW reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons using the Venues or any facilities. MORROW has the absolute discretion to deny any service if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to MORROW. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms or for false, fraudulent or unauthorised purposes.
ACCESS TO OUR SITE IS NOT PERMITTED FROM OTHER JURISDICTIONS. THESE TERMS ARE ONLY APPLICABLE TO USERS IN SINGAPORE. THE SITE IS NOT AVAILABLE TO ANY USERS SUSPENDED OR REMOVED FROM THE SITE. BY USING THE SITE, YOU REPRESENT THAT YOU ARE A RESIDENT OF SINGAPORE OR ARE PHYSICALLY IN SINGAPORE, AT LEAST 18 YEARS OLD AND HAVE NOT BEEN PREVIOUSLY SUSPENDED OR REMOVED. THOSE WHO CHOOSE TO ACCESS THE SITE DO SO AT THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS WHICH APPLY TO YOU.
Additional Terms
By using this Site to make reservations or purchases for certain products and services offered by us or third parties, you agree to be bound by all of our and any applicable third parties’ terms and conditions, privacy policies and any other FAQs, policies, code of conduct that may apply. In connection with making such reservations and purchases, you may have to leave the Site and go to sites maintained by such third parties.
Where you accept a quotation issued by MORROW, that quotation (including its terms and conditions) forms part of your agreement with MORROW. The Class Booking, Cancellation and Attendance Policy and the Membership Freeze Policy, each as made available to you before acceptance, are incorporated into these Terms and supplement them. In the event of any inconsistency between the terms of any quotation, our policies and these Terms, the following order of precedence shall apply: (a) the accepted quotation and its terms and conditions; (b) these Terms; (c) the applicable Class Booking, Cancellation and Attendance Policy or Membership Freeze Policy; and (d) our Privacy Statement. For the avoidance of doubt, any cooling-off right expressly stated in the accepted quotation shall apply notwithstanding the order of precedence set out above. MORROW Medical’s separate terms and conditions and clinical consent processes shall govern healthcare services provided by MORROW Medical. MORROW may make reasonable operational or administrative updates to these Terms, but shall not change the fees or materially reduce the core entitlements stated in an accepted quotation during the current Membership Term without your written agreement, except where required by law.
Online reservations and purchases for products and services at MORROW Medical are handled by Longevity & Lifestyle Medical Pte. Ltd. (UEN 202244817Z) (“MORROW Medical”). When making reservations and purchases through the Site maintained by MORROW, you will be bound by the MORROW Medical’s additional terms (https://www.morrowmedical.sg/terms-and-conditions) such as membership, service charges, taxes and deposits, and policies regarding freezing, cancellation and refunds (where applicable).
Our Privacy Statement, which can be viewed at https://morrow.health/privacy-statement, is incorporated into these Terms by reference. By providing your information or creating an account, you agree that MORROW and MORROW Medical may contact you by email, direct mail, telephone or text messages at any of the addresses or phone numbers provided by you or on your behalf, as reasonably required to administer your account, Membership, reservations, payments or Services. Marketing consent is optional and separate. Marketing communications will be sent only where you have separately provided valid marketing consent. You may withdraw that consent at any time by using the unsubscribe or other withdrawal mechanism provided in the relevant communication or by contacting us. Withdrawal of marketing consent will not affect communications reasonably required to administer your account, Membership, reservations, payments or Services.
Data Transfer
As we operate via overseas service providers or applicable third parties, it may be necessary to transfer your information to a country outside of the country where it was originally collected or outside of your country of residence or nationality. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with our Privacy Statement.Changes to Terms and Conditions
MORROW may amend these Terms from time to time. We will give you reasonable advance notice of any material change by email, notice on the Site or another reasonable means, unless an earlier change is reasonably required by law, security, safety or urgent operational requirements. Changes will apply prospectively from the effective date stated in the notice or updated Terms. No change will alter the fees or materially reduce core entitlements stated in an accepted quotation during the current Membership Term without your written agreement, except where required by law. Your continued use of the Site or Services after the effective date of the amended Terms constitutes acceptance of those amendments to the extent permitted by applicable law.
MORROW Platform Membership Terms
The MORROW public website and/or members portal and/or Mobile Application (collectively, the “MORROW Platform”) enables consumers to reserve, schedule, purchase, access and attend a wide range of fitness, recreational and wellness products and services offered and/or operated by us or other third parties at the Venues. You agree to be bound by the following membership terms and any other such terms that may be published or communicated to you from time to time:6.1 Membership Options.
There are a number of ways to participate in the Services through the MORROW Platform, such as various membership packages (“Membership”), promotional offers and one-off purchases. These options consist of different services and features and may be subject to additional and differing conditions, prices, policies and limitations. We reserve the right to modify, terminate or otherwise amend our offered options and plans at any time in our discretion. We may but have no obligation to permit non-members to access certain Services, content or features for a cost or at no cost from time to time. We make no commitment on the quantity, availability, type or frequency at which such Services, content and features will be available to non-members and may modify, discontinue, remove or suspend access at any time and for any reason in our sole discretion.
6.2 Membership upgrades and downgrades.
Any upgrade or extension of a Membership requires agreement with MORROW and written confirmation of the applicable plan, fees, term and effective date. The treatment of Standard Freeze (as defined in the Membership Freeze Policy) entitlement and usage in connection with an upgrade, extension or downgrade, including any adjustment, additional payment or effect on the effective date, is governed by the Membership Freeze Policy applicable to that Membership. A downgrade is treated as early termination of the existing Membership under these Terms, followed by purchase of a new Membership on its applicable terms.
6.3 Membership Account.
To enjoy full access to the Site, Venue and the Services, you will need to sign up for a membership account and pay the applicable membership fee, subject to the cooling-off, cancellation and refund provisions in these Terms, any accepted quotation and applicable law (“Membership Fee”) for the relevant membership package selected. If you are a guest, you will also need to sign up for a membership account in order to gain access to the Site, Venue or Services for the relevant period. Your Membership will commence on the Membership Start Date stated in your accepted quotation or otherwise confirmed to you in writing by MORROW (the “Membership Start Date”). Where an accepted quotation provides for a Payment Request, you must select a Membership Start Date within 14 calendar days after the Payment Request. Commencement on the selected Membership Start Date is subject to payment being received. If no Membership Start Date is confirmed within that period, it will be the 14th calendar day after the Payment Request if payment has been received by then, or the date payment is received if payment is received later. Where no Payment Request mechanism applies and no other Membership Start Date is stated or confirmed, your Membership will commence on the date the first payment due for the Membership is received. We will confirm the Membership Start Date, payment schedule and billing-cycle date in writing. You are able to make online reservations and purchases once you have signed up for a membership account. Your account is personal to you and you agree not to create more than one account. You cannot transfer or gift Credits to third parties or allow third parties to use your account, including other MORROW Platform users. You must not use or exploit the Site and/or Services for non-personal or commercial purposes. You understand and agree that we may take actions we deem reasonably necessary to prevent fraud and abuse.
6.4 Membership Package Payments
The payment schedule for your Membership Fee will be as stated in your accepted quotation or corresponding invoice. If neither specifies a payment schedule, you may opt for an upfront annual payment or monthly instalment payment plan of your Membership Fee via a valid Payment Method. You must provide us with a current, valid, accepted method of payment (“Payment Method”). We shall have the sole discretion to update the accepted methods from time to time. For these Terms: (a) “Membership Term” means the period beginning on the Membership Start Date and continuing for the duration stated in the accepted quotation or otherwise confirmed to you in writing, as extended by any approved Membership Freeze or Medical Freeze (as defined in the applicable Membership Freeze Policy) or any agreed nine ( 9 )-month extension or excess Standard Freeze settlement period under the Membership Freeze Policy; (b) “Billing Cycle” means the interval between recurring payments under the confirmed payment schedule, where applicable; and (c) “Credit Period” means the period during which allocated Credits may be used, as stated in the accepted quotation or applicable plan-specific terms. These periods may differ. The end of a Billing Cycle does not by itself end or renew the Membership Term, and Credits expire only at the end of the applicable Credit Period. Before the end of your current Membership Term, MORROW may contact you regarding renewal. Your Membership will renew only if you expressly agree to the renewal and its applicable fees, term, payment schedule and billing-cycle date. Unless an accepted quotation or other plan-specific terms expressly provide for automatic renewal, your Membership will not renew automatically and will end upon expiry if no renewal is agreed.
6.5 Use of Credits.
Depending on the membership package you choose and purchase, you may be allotted service-specific credits to be used solely to make online reservations and purchases during each Credit Period (“Credits”). You can choose how you use your Credits across the various Services made available on the Site, unless there are specific limitations or restrictions communicated to you.
6.6 Expiry of Credits.
Credits for each service expire at the end of each Credit Period, meaning that any Credits for each service you do not use during the applicable Credit Period will not roll over into future Credit Periods, unless we expressly communicate otherwise. You can check the time period left in each Credit Period in your MORROW Platform account. If your Membership is cancelled or terminated, all unused Credits, including both current Membership Credits and any rollover Credits, will expire immediately. There will be no refund or payment for any unused amount. In order to use any Credits, you must have an active, paying membership account.
6.7 Credits and purchased items are non-transferable and cannot be exchanged.
Credits and purchased items have no cash value or any other value outside of the MORROW Platform and are not redeemable for cash. You may not transfer, trade, gift or otherwise exchange any credits and purchased items with any third parties including any users of the MORROW Platform.
6.8 Credit Allocation.
The number of Credits needed to book a particular Service will vary and is determined based on a variety of factors, including but not limited to the nature of the service, time of day, equipment, facilities, pricing and popularity. Certain Venues such as services provided by MORROW Medical or other service providers may require more Credits for its Services offered. MORROW may change the number of Credits allocated or required to book a Service, reservation limits and other booking requirements from time to time for future Membership Terms. During the current Membership Term, however, no such change will materially reduce or diminish the Credits, reservation quantities, sessions, screenings or other core entitlements expressly stated in an accepted quotation without your written agreement.
MORROW does not guarantee the availability of the Services, Venue, activity or class and its availability may change over time and at any time (including during the course of any given Credit Period). MORROW may adjust the mix and scheduling of Services, Venues, activities and classes, but will not reduce or materially diminish any Credits, sessions, screenings or other core entitlements expressly stated in an accepted quotation during the current Membership Term without your written agreement.
6.10 Online Services.
We may allow you to access a variety of audio or video Services from your computer or mobile device, via live stream and/or on demand. To access these online Services, you need to comply with certain technical and hardware requirements. The recommendations and goals provided through these online Services may not be right for you and it is solely your responsibility to make sure that you participate in the manner and at the intensity level that is right for you. If you participate in a group activity or class, you consent to your personal data and if applicable, confidential medical information, including sensitive health information, being shared, displayed and shown to other users participating in the said group activity or class. Otherwise, you will need to inform us or the service provider prior to the commencement of the said group activity or class.
6.11 Non-Membership Purchases.
We may permit you to purchase certain Services through the Site, in addition to your Membership or without having a Membership. You acknowledge and agree that these Terms apply to any such purchase you make, and you will be responsible to pay the applicable fees, which may change from time to time.
6.12 Co-Memberships.
We may permit you to sign up for a co-membership that provides you with a membership to MORROW as well as a membership to MORROW Medical, a third party Venue or other such third party service provider (“Venue Membership”). If you sign up for a co-membership, you will be subject to these Terms as well as additional terms applicable to the Venue Membership. You understand and agree that we do not own, operate or control the Venue Membership and is not responsible for the Venue Membership, which is provided entirely by the MORROW Medical, the applicable Venue or such third party service provider.
6.13 Reservations in Good Faith.
You agree that you will make only legitimate reservations or bookings in good faith for use by you and not for other purposes, including without limitation, reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties including online agents, third-party owned websites, or travel agents. Such unauthorised resale, posting, advertising or marketing on third-party websites, or making speculative, false or fraudulent reservations or purchases may result in suspension or termination of your account and reservations or purchases (as the case may be).
If you have any questions about your membership and services, please contact us at:
General enquiries - enquiries@morrow.health
Sales - sales@morrow.health
Contact number - +65 8982 9000 (Call/WhatsApp)
MORROW Platform Payment Terms
7.1 Applicable Fees.
In addition to any membership fees, you authorise us to charge you any other fees you may incur in connection with your use of the Site, Venue and the Services, such as any applicable sign-up fee, taxes and cancellation or late fees or fees or payments for any excess Standard Freeze usage under the Membership Freeze Policy, as explained below. Even if you do not use the membership or access the Site, Venue and/or Services, you will be responsible for Membership Fee and any other applicable fees until you cancel your Membership, or it is otherwise terminated. Unless expressly stated otherwise, all prices and fees are in Singapore dollars and exclude goods and services tax (“GST”), which will be charged at the prevailing rate on the invoice date.
7.2 Billing.
By making your first payment, you authorise MORROW to charge your Payment Method in accordance with the payment schedule and Billing Cycle confirmed for the current Membership Term. Before the end of the current Membership Term, MORROW may contact you regarding renewal. If you expressly agree to renew, MORROW will confirm the renewal fee, Membership Term, payment schedule and billing-cycle date before making any renewal charge. The fees payable during the current fixed Membership Term will not change without your written agreement, except where required by law.
7.3 Billing and Membership Cycle.
The first payment due for your Membership Term will be collected in accordance with the payment terms set out in your accepted quotation, order confirmation or invoice. Signing or accepting a quotation does not, by itself, trigger collection of payment. Where no separate payment terms apply, payment will be collected when you complete your membership purchase. We will confirm the applicable payment schedule and billing-cycle date before any amount is charged. Unless we expressly communicate otherwise, you will be billed on the same date each month (in the case of payment on a monthly basis) or year (in the case of payment on an annual basis upon renewal). We will not change the confirmed billing-cycle date during the current Membership Term without your prior written agreement, except where required by applicable law or the relevant payment provider. We will notify you of any such change and pro-rate the amounts charged where appropriate. If the confirmed billing-cycle date does not occur in a particular month, we may bill your Payment Method on the last day of that month or another date notified to you in advance. If you agree to change your membership package, we will confirm any corresponding change to your payment schedule or billing-cycle date in writing before it takes effect.
7.4 Cancellation of Class Reservation.
Group class reservations and other credit-based service bookings made through MORROW, including recovery services, personal training, massage services and classes booked using a class pack or single-session Credit, must be cancelled at least eight ( 8 ) hours before the scheduled class or service start time. A cancellation made less than eight ( 8 ) hours before the scheduled start time constitutes a late cancellation. Each late cancellation or no-show will result in one ( 1 ) strike for an unlimited access group-class membership, or forfeiture of the full Credit used for a credit-based reservation. Members should arrive and complete check-in at least five ( 5 ) minutes before class. Entry will not be permitted once five ( 5 ) minutes have elapsed after the scheduled start time, and such late arrival shall be treated as a no-show. Six ( 6 ) or seven ( 7 ) strikes within a rolling thirty (30)-calendar-day period will result in a seven ( 7 )-day advance booking suspension for unlimited-access group classes. Eight ( 8 ) or more strikes within the same period may result in a booking suspension of up to fourteen (14) days. The full Class Booking, Cancellation and Attendance Policy is available here.
7.5 Early Cancellation of Membership.
To notify us of a cancellation, you must send an email to enquiries@morrow.health. A social-media message, in-person conversation, text message or telephone call will not suffice. Your notice must state your name, the email address registered to your account, the requested cancellation date and your reason for cancelling. Cancellation will take effect on the requested cancellation date, provided that such date is not earlier than the date on which MORROW receives a valid cancellation notice and is subject to any applicable notice period expressly stated in the accepted quotation or plan-specific terms, and to any adjustment of the effective cancellation date under the Membership Freeze Policy. Once your Membership is cancelled, you will lose all existing Credits and the right to access Site content and features, and you will not be able to make reservations or purchase Services until you sign up for or purchase a new membership package. If you cancel before the end of your Membership Term, you remain liable for amounts accrued up to the effective cancellation date and any upfront payment elected under the Membership Freeze Policy. Apart from the excess Standard Freeze adjustment expressly provided for in the Membership Freeze Policy, any additional early-cancellation fee will apply only where its amount or calculation basis is expressly stated in your accepted quotation or plan-specific membership terms provided to you before acceptance. There is a five ( 5 )-working-day cooling-off period from the date of your first payment for the relevant Membership during which you may seek a full refund of all payments made by you in respect of that Membership, provided that no Services have been supplied to you (“Cooling Off”). You may terminate your Membership by delivering written notice to the email address above. After the Cooling Off period has expired, the following are non-refundable:
(a) all deposits paid;
(b) all used Credits or Services; and
(c) fees paid to third parties, such as payment-processing fees. Additional cancellation terms applicable to a special-rate product or promotional offer will apply only where they were made available to you before purchase, to the extent permitted by applicable laws. If there is any inconsistency, the following order of precedence shall apply: (a) the terms in the accepted quotation, (b) the plan-specific membership terms; and (c) these Terms.
7.6 Refunds.
Generally, our fees (including trial or promotion fees, administration fees and deposits) are non-refundable unless we expressly state otherwise at the time of purchase or applicable law requires otherwise. Rendered Services, completed assessments or consultations, customised products, reports or deliverables, opened consumables, used Credits and third-party fees are generally non-refundable. Where you cancel during the Cooling Off period and no Services have been supplied, we will provide the refund described under “Early Cancellation of Membership” above. After the Cooling Off period, we may, at our discretion, approve a refund of the unused portion of the current prepaid Membership period where the Membership ends early because of the Member’s relocation, disability or death. Any such discretionary refund may be subject to reasonable supporting evidence and deductions for Services, products or benefits already supplied or used, to the extent permitted by law, and does not create an entitlement to a refund. In each case, to the extent permitted by law, we may require reasonable supporting evidence and deduct the cost of Services, products or benefits already supplied or used. Where a refund is due, MORROW will initiate it within thirty (30) calendar days after receiving the information reasonably required to confirm and process the amount; additional bank or payment-provider processing time may apply.
7.7 Membership Freeze.
An active Member in good standing may request a Membership Freeze. The Standard Freeze (as defined in the Membership Freeze Policy) entitlement depends on the duration of the Member's Membership Term. For a three ( 3 )-month Membership Term, a Member may submit up to two ( 2 ) Standard Freeze requests, and the total cumulative Standard Freeze allowance must not exceed fifteen (15) days during that Membership Term. For a twelve (12)-month Membership Term, Standard Freeze requests are unlimited in number, but the total cumulative Standard Freeze allowance must not exceed sixty (60) days during that Membership Term. The applicable allowance is available in full from the Membership Start Date, subject to approval of each request and the adjustment provisions below. Each Standard Freeze must be for at least seven ( 7 ) consecutive days. For a three ( 3 )-month Membership Term, the first approved request does not incur an administration fee, and the second approved request incurs an administration fee of S$100 excluding GST. For a twelve (12)-month Membership Term, the first two ( 2 ) approved requests do not incur an administration fee, and from the third approved request onwards, an administration fee of S$100 excluding GST applies per request. Scheduled monthly or instalment payments continue during an approved Freeze, and the Membership expiry date is extended by the approved Freeze duration. An approved Medical Freeze (as defined in the Membership Freeze Policy) is separate from, and does not reduce, the applicable fifteen (15)-day (in the case of a three ( 3 )-month Membership Term) or sixty (60)-day (in the case of a twelve-month Membership Term) Standard Freeze allowance. Its duration will be based on the period advised by an appropriate medical professional and approved by MORROW, subject to receipt of satisfactory supporting documents. If you terminate or upgrade your Membership before completing the applicable Membership Term, your Standard Freeze entitlement will be recalculated at five ( 5 ) days per full completed calendar month, excluding partial months, in accordance with the Membership Freeze Policy. If your usage exceeds that entitlement, you may either continue the existing Membership for the excess days at the existing fees before termination or upgrade takes effect, or pay the prorated fee equivalent upfront to avoid that additional period. Unused Standard Freeze entitlement has no cash refund value. An agreed nine ( 9 )-month extension following completion of a three ( 3 )-month Membership carries an additional forty-five (45) Standard Freeze days under the Policy. The full Membership Freeze Policy is available here.
7.8 Price Changes.
We reserve the right to adjust pricing for future Membership Terms. Any price changes to your membership will take effect only upon renewal or commencement of a new Membership Term, after reasonable prior notice communicated through a posting on the website, push notification via the MORROW™ mobile application, update on our social media platforms or such other means as we may deem appropriate from time to time, such as via your email. For the avoidance of doubt, a monthly billing cycle or instalment date within a longer fixed Membership Term does not constitute a new Membership Term, and prices stated in an accepted quotation shall not be changed on such basis. This does not prevent different fees expressly agreed with you in writing for an upgrade or the additional nine ( 9 )-month period of an agreed extension. Fees during an excess Standard Freeze settlement period remain calculated at the existing rate under the Membership Freeze Policy.
7.9 Payment Methods.
You must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to MORROW. You may choose to save your credit/ debit card details in your account for future use. This is optional and will expedite your future reservations and purchases made via the Site. The collection of your credit/ debit card details is subject to our Privacy Statement. It is your responsibility to update your credit/ debit card details on your account. You may update your Payment Method information by signing in to your account and updating it under your account settings. If a payment is not successfully settled by the due date, due to insufficient funds or otherwise, you will remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method or any other payment method you have provided, as it may be updated, including in the event you attempt to create a new account, reactivate the unsettled account or sign up for a new account. A payment retry or late collection will not change the confirmed billing-cycle date for future payments unless you agree to the change in writing or the change is required by applicable law or the relevant payment provider, in which case we will notify you in writing. If we cannot charge your account, we reserve the right, but are not obligated, to suspend and/or terminate your access to our Site, the Services or any portion thereof. If your credit/ debit card is invalid or has expired, you may not be able to complete your reservation or make any purchases. These remedies are not exclusive. Where an accepted quotation applies, MORROW may also exercise any overdue-payment remedies expressly stated in that quotation, including suspending delivery of products or Services, withholding non-clinical reports or deliverables and charging late payment interest at the rate stated in the quotation.
7.10 Warranty.
By providing your credit/ debit card information, you represent and warrant that (i) you are legally authorised to use the credit/ debit card you provided; (ii) you authorise us to charge you in full for all charges incurred by you (including in your capacity as an invited guest (if applicable)) or charged to your account for all products and services purchased by you and any damage or loss caused by you and your guest during your visit at the Venues (including without limitation, damage to any equipment, facilities and property); (iii) you authorise us to charge you in full the prepayment or advance purchase at the time of reservation; and (iv) you authorise us to charge any cancellation charges to your Payment Method.
7.11 Disclaimer.
While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees and officers harmless and release us from any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software and any other unlawful interference of the Site’s operating system or unauthorised access by third parties.
7.12 Fees Charged by Venues.
In addition to fees we charge, the Venues may also charge equipment or other amenity fees that you will be responsible for directly. Further, the MORROW Platform only gives you access to the Services for which you signed up on the Site (and at the specified time and location). The Venue may charge additional fees for your access and use of other products, services, equipment and facilities.
7.13 Third Party Fees.
You are also responsible for all third-party charges and fees associated with accessing and using the Site and/or the Services, including fees such as internet service provider fees, telephone and computer equipment charges, sales tax and any other fees necessary to access the Site and/or the Services.
Offers and Promotions
Trials and other promotions
MORROW may offer a trial membership that includes access to the MORROW Platform during the applicable trial period (“Trial”). The Services, content and features available during your Trial may differ from those available under a regular Membership. Trials will have the duration and price communicated at the time you sign up. Unless otherwise communicated, a trial begins at the moment of sign up (even if you do not use any Credits or reserve / purchase any Services) and ends at 23:59 hour SGT on the last day of the trial (for a one-week trial, this would be the same weekday of following week). If you cancel your Trial, your cancellation will be processed and your Trial period will end immediately, your Credits will expire, and your upcoming reservations will be cancelled, unless we communicate otherwise. Customers that cancel and do not convert to a regular membership may not attend any Services after the end of the trial membership period (even if the use any Credits or reservation / purchase of any Services occurred before the end of the applicable trial period). Trials may be redeemed as described in the specifics of the promotion and may be subject to additional terms. Trials are not transferable, may not be combined with other offers or redeemed for cash and are void where prohibited. You understand and agree that unless we expressly communicate otherwise, Trials are available only to new users that have never had an account before and there is only one Trial permitted per user and it is a violation of these Terms to sign up for a Trial if you have signed up for an account or trial in the past or to have more than one account or trial at the same time. MORROW reserves the right, in its sole discretion, to determine your eligibility for a Trial and to prevent you from signing up for a Trial or to terminate your promotional membership. If your Trial is terminated for any reason, you agree that you will not be eligible for a refund.Other Promotions
We, MORROW Medical and our third party service providers may offer discounts and other promotions from time to time, and such discounts and promotions are subject to additional terms and conditions that we or such applicable third parties may provide.
Use of the Venues and facilities
All users of the Venues or any facilities must abide by any additional terms such as FAQs, code of conduct, policies or other rules imposed by us or applicable third parties. MORROW and the Venue providers reserve the right to refuse admittance to or remove persons from the Venues or suspend use of any facilities for failure to comply with such additional terms.
We may reasonably restrict or suspend access to the Venues or facilities where necessary for safety, legal or regulatory compliance, misconduct, fraud prevention or genuine operational requirements. Any such action will be subject to the core entitlements stated in an accepted quotation. Where MORROW cancels or makes unavailable a paid Service forming part of a core entitlement stated in an accepted quotation, and the cancellation is not caused by the Member’s breach, MORROW will provide a reasonable alternative, re-credit the relevant Credit, extend the applicable period or refund the unused amount, as appropriate.
MORROW reserves the right to cancel your reservation and release your reservation to use and access the Venues or any facilities if you do not arrive within 20 minutes after the start time.
MORROW reserves the right to cancel your reservation 24 hours prior to the start time if there are insufficient persons attending any Services which you have reserved.
You are deemed to agree to the liability waivers and terms of individual Venues. Your participation in any Services may be subject to additional policies, rules or conditions of the applicable Venue and you understand and agree that you may not be permitted to reserve or participate in the services if you do not comply with these Terms or the policies of the Venues or as otherwise determined by a Venue. If you have questions about a Venue’s waiver or other terms, please refer to the applicable third party Venue’s website or contact the Venue directly.
You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash to the Venues and you do so at your own risk. Please ensure that all items of value are always stored securely and not left unattended. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the Venues. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the last Credit Period bill you paid to us, to the extent permitted under the applicable laws.
Intellectual Property
Other than the exceptions specifically referenced in these Terms, all content on the Site is the property of MORROW or the referenced third party, or is licensed and/or used with permission by MORROW including, but not limited to, all proprietary information, content and materials, such as text, data, documents, messages, pictures, images, video, audio, graphics, links, icons, logos, designs, copyright, patents, trademarks, get-up, logos, trade names, software codes and technologies or other electronic files (collectively, “Site Content”). No licence is granted in respect of those intellectual property rights. Your use of the Site does not grant, transfer to or confer upon you any right, title or interest in the Site Content.
The owners of Site Content are intended beneficiaries of this Agreement and shall have the right to enforce this Agreement against you.
You agree that you will not use the Site Content in any way whatsoever except for use of the services available on the Site in compliance with the Terms. The Site may only be used for personal and non-commercial purposes. You must not print, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, store, display in public, sell, licence, reverse engineer, decompile, or disassemble the Site Content without the prior written consent of MORROW, save and except to the extent permitted by copyright laws and/or for the downloading and printing of the Site Content for personal record-keeping purposes only.
You must also not engage in any conduct that infringes, violates or misappropriates any intellectual property rights of MORROW or any other party, and such infringement, violation or misappropriation shall amount to a breach of the Terms.
No permission or authorisation is granted to you to use, or permit others to use our icons, site addresses, or any other means to hyperlink other Internet sites with any page in the Site unless specifically permitted by us in writing.
You can send your comments, suggestions, ideas, or feedback concerning the Site or any of the services made available to you on the Site or to our staff at any physical locations (“Feedback”). You agree that if you provide any Feedback to us, we will own all right, title and interest in and to the Feedback, even if such Feedback is provided in confidence. We will be entitled to use the Feedback without restriction. You irrevocably assign to us all right, title and interest in and to the Feedback and agree to provide us with any assistance we may require to document, amend and maintain our rights in any Feedback.
We and/or the owners of any Site Content may, from time to time, remove any content from the Site without notice and liability to you.
Links to Other Sites
The Site may contain information on or links to third party websites (whether through hyperlinks to third party websites or otherwise) that are subject to the relevant terms and conditions of the third party owners. These links are provided solely for your convenience and do not indicate, expressly or impliedly, any guarantee, endorsement or recommendation by us for the linked websites or the products or services provided at those websites. Please note that we are not responsible for the content of such websites or for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Your access to any such websites is at your own risk and we advise you to check the terms and conditions and privacy policies of those other websites before using them and disclosing your personal data.If you click on these links, you will leave the Site. If you access the linked sites, you will be subject to the terms of use and other policies applicable to those linked sites. You visit the linked sites at your own risk and should consult the linked websites’ policies. Occasionally when linking to another website, you may still see the Site’s logo or frame. This is to provide you with a seamless experience when visiting the Site. In such cases, you are no longer on the Site and you should only link to a third party website if you are willing to accept responsibility for and the risks associated with, use of that website. You will always know what website you are on by checking the location bar within your browser.
Prohibited Conduct
The following conduct is strictly prohibited in connection with accessing or using the Site:
Harass, threaten, stalk, disrupt or defraud users, members or staff of MORROW or the Venues or any other person, or otherwise create or contribute to an unsafe, harassing, threatening or disruptive environment;
Act in a deceptive or fraudulent manner by, among other things, impersonating another person or access another user’s account or signing up for more than one account;
Share your account information including passwords with any third party or encourage any other user to do so;
Permit third parties to use any services booked under your own membership, including other users;
Reserve or cancel any services directly with a Venue, rather than through the Site;
Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, use for commercial purposes or otherwise exploit any portion of the Site or the Site Content;
Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights or notices from any portion of the Site or the Site Content;
Upload material (e.g. virus) that is damaging to computer systems or data of MORROW or users of the Site or otherwise use the Site in any manner that could damage, disable, overburden, or impair it or interfere with any other party’s use and enjoyment of the Site;
Upload material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others;
Upload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libellous, or otherwise inappropriate content;
Decompile, reverse engineer or disassemble the Site, in whole or in part, except as may be permitted by applicable law;
Link to, mirror or frame any portion of the Site;
Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Site or unduly burdening or hindering the operation and/or functionality of any aspect of the Site;
Attempt to gain unauthorised access to or impair any aspect of the Site and/or MORROW’ computers, servers or networks, and/or any computers or systems used by other users of the Site, including but not limited to, circumvent Site security features or interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site;
Download any software from the Site unless such process is required and approved by MORROW as part of using the Site;
Impose an unreasonable or disproportionately large network strain or denial-of-service attack on, or engage in any behaviour that disrupts the operation or performance of, the Site or MORROW’ computer and/or network infrastructure;
Hack into or gain unauthorised access to protected areas of the Site and/or MORROW’ computers, servers or networks, and/or any computers or systems used by other users of the Site, including but not limited to, circumventing Site security features;
Make unsolicited offers, advertisements, proposals, or send junk mail or “spam” to users;
Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Site, any features that prevent or restrict use or copying of any content accessible through the Site, or any features that enforce limitations on the use of the Site or the Site Content;
Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site;
Modify the Site in any manner or form, nor to use modified versions of the Site, including (without limitation) for the purpose of obtaining unauthorised access to the Site;
Use any robot, spider, scraper, or other automated means to access the Site and data for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site;
Use the Site for or in connection with any purpose that is unlawful or prohibited by these Terms; and/or
Violate or encourage anyone else to violate, any applicable laws or regulations.
Suspension or Termination by MORROW
If you fail to comply with these Terms, without prior notice and without any liability to you or any other person, we reserve the right to take all or any of the following actions:
cancellation or modification of your reservation(s) or transaction(s);
issuance of a warning to you;
termination, restriction or suspension of your use of or access to any or all part of the Site and the Services, and/or bar any further access to your account information and the Site / Services. This includes the right to terminate or modify any membership prior to the end of any pre-paid or committed period;
commencement of legal action against you; or
disclosure of information about you to law enforcement authorities as we may determine in our sole discretion.
The above is not exhaustive. We may take other reasonable and proportionate action having regard to the nature of the breach, conduct or risk.
We shall have no liability for, and you shall have no recourse for, any such termination or deactivation, except as set forth in the following sentence. If you are a member, then upon any such termination by us without cause, as your sole recourse, we will issue you a pro rata refund of the prepaid portion of your membership fee applicable to future unused services (less any fees or costs for services already used).
For completeness, if we determine that you have failed to comply with these Terms or otherwise engaged in illegal or improper use of your membership, Venues, Services and/or the Site, you will not be entitled to any refund and you agree that we will not be responsible to pay any such refund. If we delete your account for these reasons, you may not re-register for or use the Site and/or Services under any other user name, email, payment method or profile. We may block your access to the Site to prevent re-registration.
MORROW may refuse or cancel a service, order or reservation, disable access to the Site or terminate a Membership where reasonably necessary for safety, legal or regulatory compliance, fraud prevention, a material breach of these Terms or genuine operational requirements. Where such action is not caused by the Member’s breach and prevents the Member from using prepaid Services or core entitlements stated in an accepted quotation, MORROW will provide a reasonable alternative, re-credit, extension or pro-rata refund, as appropriate.
Indemnity
You agree to indemnify and keep us, our parent company, subsidiaries, affiliates, officers, directors, representatives, employees and agents indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) arising out of or in connection with your misuse of the Site, Services, violation of these Terms, violation of applicable laws, violation of the rights of any other person or entity, or any breach of your representations and warranties set forth in these Terms.
Disclaimer of Warranties; Limitation of Liability
YOUR USE OF THE SITE IS AT YOUR OWN RISK. MORROW MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE, ITS CONTENT OR ITS TECHNICAL OPERATION. MORROW EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE MATERIALS AND CONTENT PROVIDED ON THE SITE ARE FOR GENERAL INFORMATION ONLY AND NOTHING IN THE SITE CONTAINS PROFESSIONAL ADVICE OR ANY BINDING COMMITMENT UPON US IN RELATION TO THE ACCURACY, RELIABILITY OR AVAILABILITY OF THE PRODUCTS AND SERVICES ON OFFER OR PROVIDED BY US.
MORROW DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT ON THE SITE WILL BE ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS, OR SECURE. MORROW IS NOT LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR SYSTEMS AS A RESULT OF OTHER THIRD-PARTY BEHAVIOUR. THE SITE, ITS CONTENT AND ITS TECHNICAL FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE" BASIS. MORROW WILL PROVIDE ITS (NON-MEDICAL) SERVICES WITH REASONABLE CARE AND SKILL, IN ACCORDANCE WITH APPLICABLE LAW AND REASONABLY EXPECTED SERVICE STANDARDS. NOTHING IN THIS SECTION EXCLUDES OR LIMITS THAT OBLIGATION OR ANY RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
ALL IMAGES ON THIS SITE WERE CORRECT AT THE TIME THEY WERE PRODUCED AND ARE INTENDED ONLY TO GIVE A GENERAL IMPRESSION OF OUR PREMISES, THEIR FEATURES, FACILITIES AND SERVICES. THE CLIMATIC OR ENVIRONMENTAL CONDITIONS DEPICTED IN THE IMAGES ARE THOSE PREVAILING AT THE TIME THESE IMAGES WERE CREATED. THESE CONDITIONS MAY VARY FROM TIME TO TIME AND MAY NOT REPRESENT ACTUAL CONDITIONS AT ANY LOCATION AT ANY GIVEN TIME. INDIVIDUAL FEATURES OF OUR PREMISES, THEIR FEATURES, FACILITIES AND SERVICES DEPICTED HERE MAY ALSO BE SUBJECT TO CHANGE WITHOUT NOTICE. THESE IMAGES SHOULD NOT BE CONSTRUED AS REPRESENTATIONS OF ANY KIND AND ARE NOT INTENDED TO FORM PART OF ANY CONTRACT OR WARRANTY AND NO PERSON MAY RELY ON THEM FOR ANY SUCH PURPOSE.
YOU ACKNOWLEDGE THAT YOUR ACCESS TO THE SITE ON YOUR DEVICE(S) DEPENDS ON THE MOBILE NETWORK CARRIER OR INTERNET. YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY DELAYS, INTERRUPTIONS OR SUSPENSION OF THE SERVICES AVAILABLE THROUGH THE SITE WHICH ARE CAUSED BY THE FAILURE OF NETWORK CONNECTIVITY. YOU ALSO AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY MALFUNCTIONS, FAILURES, DIFFICULTIES, OR LOST, STOLEN OR MISDIRECTED MESSAGES, TRANSMISSIONS OR ENTRIES, OR THE SECURITY OF ANY COMMUNICATIONS ENTERED BY YOU. TO THE FULL EXTENT PERMITTED BY LAW, WE SHALL NOT BE RESPONSIBLE FOR INJURY, LOSS OR DAMAGE TO YOUR DEVICE(S), OR INTERCEPTION, USE OR DISCLOSURE OF CONFIDENTIAL INFORMATION (SUCH AS CREDIT/DEBIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION), ARISING OUT OF YOUR USE OF THE SITE OR ANY SITES LINKED OR ASSOCIATED WITH THE SITE.
BY USING THIS SITE OR PLATFORMS OWNED OR OPERATED BY THIRD PARTIES OR ACCESSING INFORMATION PROVIDED BY MORROW OR THIRD PARTIES, YOU ACKNOWLEDGE THAT THERE MAY BE TECHNICAL INACCURACIES, TYPOGRAPHICAL ERRORS OR MISTAKES IN THE INFORMATION DISPLAYED OR OTHERWISE PROVIDED INCLUDING BUT NOT LIMITED TO PRICING, AVAILABILITY OR OTHER REQUIREMENTS. NEITHER MORROW NOR SUCH THIRD PARTIES ASSUME RESPONSIBILITY OR LIABILITY FOR ANY SUCH INACCURACIES, ERRORS OR MISTAKES NOR BE OBLIGED TO HONOUR RESERVATIONS OR PURCHASES BASED ON SUCH INACCURACIES, ERRORS OR MISTAKES. MORROW RESERVES THE RIGHT TO MAKE CHANGES, CORRECTIONS, CANCELLATIONS AND/OR IMPROVEMENTS TO INFORMATION DISPLAYED ON THIS SITE OR OTHERWISE PROVIDED ON SUCH OTHER THIRD PARTIES’ PLATFORMS, AT ANY TIME WITHOUT NOTICE, INCLUDING CONFIRMED RESERVATIONS BASED ON SUCH INACCURACIES, ERRORS OR MISTAKES IN THE INFORMATION PROVIDED OR DISPLAYED ON THIS SITE OR PLATFORMS OWNED OR OPERATED BY THIRD PARTIES.
YOU UNDERSTAND THAT THERE ARE CERTAIN INHERENT RISKS AND DANGERS IN EXERCISING AND THAT THE SERVICES YOU PURCHASE AND PARTICIPATE IN OFFER A RANGE OF ACTIVITY AND INTENSITY LEVELS. BY USING THE MORROW PLATFORM (INCLUDING BUT NOT LIMITED TO ATTENDING, PARTICIPATING IN OR USING GYM EQUIPMENT, FITNESS STUDIO FACILITIES OR SUCH OTHER WORKOUTS), YOU ACKNOWLEDGE AND AGREE, ON BEHALF OF YOURSELF, YOUR HEIRS, PERSONAL REPRESENTATIVES AND/OR ASSIGNS THAT YOU ARE AWARE OF THESE RISKS WHICH INCLUDE, BUT ARE NOT LIMITED TO, PROPERTY DAMAGE, ILLNESS, LOSS AND BODILY INJURY OR DEATH. YOU ACKNOWLEDGE THAT SOME OF THESE RISKS CANNOT BE ELIMINATED AND YOU SPECIFICALLY ASSUME THE RISK OF INJURY OR HARM.
YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY TO CONSULT WITH A MEDICAL, FITNESS OR HEALTHCARE PROFESSIONAL PRIOR TO USING ANY SERVICES (INCLUDING BUT NOT LIMITED TO RESERVING AND PARTICIPATING IN ANY SERVICES) DO NOT USE THE SERVICES IF YOUR MEDICAL, FITNESS OR HEALTHCARE PROFESSIONAL ADVISES AGAINST IT. IF YOU EXPERIENCE FAINTNESS, DIZZINESS, PAIN OR SHORTNESS OF BREATH AT ANY TIME WHILE EXERCISING, YOU SHOULD STOP IMMEDIATELY.
YOU ALSO UNDERSTAND AND AGREE THAT THE SITE OFFERS FITNESS AND RELATED INFORMATION THAT IS DESIGNED FOR INFORMATIONAL, EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. NOTHING STATED OR POSTED ON OR OTHERWISE AVAILABLE THROUGH ANY ASPECT OF THE SITE AND/OR A SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE ADVICE OF ANY MEDICAL, FITNESS OR HEALTHCARE PROFESSIONAL. YOU SHOULD NOT RELY ON ANY INFORMATION ON OR THROUGH THE SITE AND/OR SERVICES AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH OR FITNESS LEVEL, YOU SHOULD ALWAYS CONSULT A DOCTOR OR OTHER HEALTHCARE PROFESSIONAL. THE USE OF ANY OF THE CONTENT, RECOMMENDATIONS AND INFORMATION PROVIDED ON OR THROUGH THE SITE IS SOLELY AT YOUR OWN RISK.
SUBJECT TO THE FOLLOWING PARAGRAPH AND TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MORROW, ITS AFFILIATES OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR RELATED PARTIES, BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, EVEN IF MORROW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF ANY MATTERS OR CLAIMS YOU MAY RAISE RELATING TO THE SITE AND/OR PURCHASE OF, PARTICIPATION IN, AND/OR USE OF ANY SERVICES).
IN NO EVENT WILL THE COLLECTIVE LIABILITY OF MORROW OR ITS OFFICERS, DIRECTORS, EMPLOYEES OR RELATED PARTIES EXCEED THE GREATER OF SGD 500 OR THE AMOUNT YOU PAID TO MORROW FOR THE APPLICABLE SERVICE OUT OF WHICH THE LIABILITY AROSE. WHERE THE CLAIM ARISES UNDER AN ACCEPTED QUOTATION, THE CAP IS THE GREATER OF SGD 500 OR THE TOTAL AMOUNT ACTUALLY PAID UNDER THAT QUOTATION. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, FRAUDULENT MISREPRESENTATION OR ANY LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. IF ANY LIMITATION IN THESE TERMS IS CONTRARY TO APPLICABLE LAW, MORROW’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
Marketing Communications
Marketing consent is optional and separate from communications reasonably required to administer your account, Membership, reservations, payments or Services. Where you have provided marketing consent, MORROW may send marketing and promotional information by email, SMS, push notification, telephone, post or social media. You may withdraw that consent at any time by using the unsubscribe instructions in the communication or contacting MORROW. Withdrawal does not affect service or account communications that MORROW is entitled or required to send.
Except as limited by our Privacy Statement or applicable laws, with respect to all communications you make to MORROW, such as through telephone calls or emails sent via the “Contact Us” link and including but not limited to Feedback or questions: ( 1 ) you have no right of confidentiality in your communications; ( 2 ) we have no obligation to protect your communications from disclosure and are free to reproduce, disclose and distribute your communications to others; and ( 3 ) we are free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
When you make a reservation, the applicable Venue partner will have access to certain information about you, such as your name and email address, so it can provide services to you, communicate with you regarding the Services you reserved. Where you have separately provided valid consent that covers marketing by that Venue partner, it may also send you marketing communications in accordance with that consent.
Governing Law; Dispute Resolution
Any disputes relating to these Terms, the Site and the Services are governed by, and will be interpreted in accordance with, the laws of the Republic of Singapore, without regard to any conflict of laws provisions. You irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the courts of the Republic of Singapore for any litigation or disputes arising out of or relating to the use of the Site, waive any objection to the venue of any such litigation or disputes in Singapore courts, and agree not to plead or claim in any Singapore court that such litigation brought therein has been brought in an inconvenient forum.Miscellaneous
If any part of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, it will not impact any other provision of these Terms, all of which will remain in full force and effect. The invalidity of any term is limited to the jurisdiction where such term was deemed to be invalid.
No waiver of any of these Terms by MORROW is binding unless authorised in writing by an executive officer of MORROW. In the event that MORROW waives a breach of any provision of these Terms, such waiver will not be construed as a continuing waiver of other breaches of the same nature or other provisions of these Terms and will in no manner affect the right of MORROW to enforce the same at a later time. Further, in the event we choose to grant an exception to these Terms, any such exception is in our sole discretion and does not entitle you or anyone else to any exceptions in the future for similar circumstances.
In addition to any sections with specific language regarding survival, the proprietary rights, disclaimer of warranties, representations made by you, indemnities, and limitations of liability shall survive the termination of these Terms.
An accepted quotation, if any, these Terms and the documents expressly incorporated into either of them shall form the entire agreement between you and MORROW concerning the relevant Membership, products and non-medical Services, subject to the order of precedence in Clause 3 of these Terms. Any separate terms and conditions and clinical consents accepted with MORROW Medical form a separate agreement with MORROW Medical in relation to the healthcare services provided by it. By clicking “CONFIRM PURCHASE,” “SUBMIT”, “DOWNLOAD”, “PLACE MY ORDER”, “I ACCEPT” or such similar links, it constitutes your agreement and intention to be bound by these Terms. You hereby waive any rights or requirements under any applicable laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of Credits by other than electronic means.
MORROW will in no way be liable for any delay or failure to perform any obligations contained in these Terms if such failure is due to circumstances beyond the reasonable control of MORROW, such as acts of God, outages, natural disasters, war, pandemics, industrial action, labour shortages or government acts.
Contact Us
If you need to contact MORROW for any reason not already specified in these Terms, please use the following contact information:
Email enquiries@morrow.health
Updated on: 2 September 2026